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Frequently Asked Questions

  • DISPOSAL OF WASTES TO LEACHFIELD

    From the NH Department of Environmental Services Fact Sheet WD-DWGB-2-12:

    There is often concern that septic tanks or disposal fields will be harmed by brine waste. Studies by the Water Quality Association (WQA) indicate that waste brine and purged contaminants do not injure leach fields or septic tanks. This WQA report is available from DES. If concern remains, a separate dry well can be constructed on the user’s property to dispose of the brine waste from the regeneration of the softener. There is no state regulation of this brine waste disposal system.

    As long as the septic system is sized properly for your home, there should be no issue with the additional water load on the septic system. Some septic companies advise homeowners that the contents of the backwash harms the septic system, but they only offer anecdotal evidence to back up their claims. In fact, there is some evidence that any residual sodium in the backwash is actually helpful to the septic environment. As alternatives to the septic system; a dry-well can be dug for the backwash or, in some cases, the backwash can be emptied directly to ground through an outside wall.

    See this informative link about this long debated issue.

    See what the US EPA has to say about this topic.

  • Follow these instructions

    1. 1. Remove the well cover. Add the required amount of chlorine into the well. (see table below).
    2. 2. Connect a garden hose to an outdoor or indoor tap with the correct threaded fitting. Put the other end of the hose into the well, turn on the faucet, and run the water 5 minutes. Continue to run the water, checking the hose periodically until you can smell a strong odor of chlorine coming from the hose. Run the hose into the well for 10 more minutes, moving it around so that the chlorinated water bathes the sidewalls of the well casing thoroughly. Turn off the tap and remove hose from well. REPLACE WELL COVER.
    3. 3. If an activated carbon filter is present, place in bypass (or remove cartridge) now. Run ALL FIXTURES in the house (including outside faucets, hot water, washing machine, toilets, etc.), one at a time, until you can smell the chlorine at the fixture. This ensures that the whole system gets disinfected.
    4. 4. Bypass any other water filters and/or water softener.
    5. 5. Use the water as little as possible for the next 12 hours. This water is not recommended for consumption, bathing, or cleaning purposes but may be used to flush toilets.
    6. 6. After 12 hours have passed, flush the well using a garden hose. Direct the hose into an area where the chlorinated water will not cause any environmental damage or affect the water supply of others. DO NOT flush the water into the septic system. For a typical well, flushing the chlorine out will take several hours. If the well is a shallow well, or a low yielding drilled well, the water should run ½ hour on ½ hour off over a longer period of time to prevent over pumping the well. NOTE: To avoid pump overheating and possible damage, turn off the water if the flow is at a trickle and allow sufficient time for the well to recover before turning the water on again.
    7. 7. Put water filter(s) and/or water softener back into service position.
    8. 8. After a week of use, and after the chlorine odor is fully gone, retest for bacteria. In some cases, one chlorination treatment WILL NOT be sufficient. Repeat disinfecting procedures as needed.
    9.  


    *The combination of tablets and liquid is preferred method
  • For the Advance 6700 Softener:

    General Information

    1. • Salt will need to be added to the brine tank on an average on once a month (1-50# bag). The salt container (brine tank) holds 200lbs. of salt.
    2. • Salt must be kept above the water level (10”-12” from the bottom of brine tank) for the softener to work efficiently.
    3. • Additives can be added along with the salt to help maintain the efficiency of the water softener (Rust Raze, Rust Out, Iron Out)
    4. • NO HOUSEHOLD CLEANERS! NO BLEACH!

     
    Timer

    1. • Clock setting can be corrected by holding the up or down arrow button while the time of day is reading on the digital display. The clock should be set to the current time of day, not the time of regeneration. The digital display will flash between the time of day and the gallons remaining on the filter capacity.

     
    Battery

    1. • The 6700 Smart Softeners do have a 9-volt battery back up that will hold the programming for up to 18 hours if the power is lost. The battery should be changed once a year, or sooner if the “low battery” indicator light is lit.

  • Follow these instructions

    1. 1. Close the valves before and after the cartridge filter housing.
    2. 2. Press the red button on top of the filter to relieve the pressure.
    3. 3. Using the black wrench, turn the housing from right to left.
    4. 4. Exchange the old filter for the new one. If the housing is dirty, wipe out the inside with paper towels.
    5. 5. While you have the filter apart, smear food grade silicone over the black o-ring on the sump. If the o-ring is not on the sump, it is still in the black housing.
    6. 6. Replace sump by screwing it back into the housing. Hand tighten the sump. The wrench is used only for loosening.
    7. 7. Slowly turn on the valve before the housing.
    8. 8. Turn the second valve on and run the water at the kitchen sink until the air dissipates and the water becomes clear.
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