603.868.3212    |              |    Emergency Service

COVID-19 Updated Service

Hello,

We hope this letter finds you in good health. Like you, we have been monitoring the rapidly-changing recommendations from the Center for Disease Control (CDC), the World Health Organization (WHO) and local health departments regarding the COVID-19 Coronavirus.

We are open for business, but have temporarily modified office hours. Currently, we will be open Tuesday, Wednesday and Thursday for regular business.

We will continue to offer Emergency Service EVERY DAY (including weekends).
Emergency Service includes:
-Well pump service (No Water, Low Water Pressure)
-Significant water leaks
-Filter system failure (if treating for primary contaminant or health concern like
bacteria, arsenic, PFAS and radon).

Non-emergency work will be scheduled on a case by case basis for March. We are currently booking preventive maintenance service appointments for April / May / June.

Call us at 603-868-3212 or email info@advanceh2o.com to schedule service. We will always have someone answering the phone; either our staff during regular office hours or the answering service if the office is closed. Emergencies will be dispatched to the on-call technician.

While we always strive for high standards of cleanliness and safety, we have implemented additional recommended protocols to help keep our employees and customers healthy:

Employees:
-Employees who feel unwell should stay home.
-Employees demonstrating symptoms of respiratory illness (fever, cough, shortness
of breath) must stay home and not return until cleared by a doctor.
-Employees will wash down and sanitize their work spaces (desk or work truck)
multiple times a day. Common areas will also be cleaned.
-Employees will attempt to maintain a six feet distance from one another.
-Employees will take separate work trucks when going to crew jobs.
-Employees will wash hands with soap and water for at least 20 seconds upon
arriving in the office and throughout the day.
-We are encouraging all employees to practice social distancing in their personal lives.

Coming to our office:
If you would like to purchase any goods or water test kits from our main office, we would be happy to complete this transaction over the phone and we can leave the products for you out on our front porch.

Entering your home:
-If you are ill and/or have symptoms of the virus, please take care of yourself and
reschedule the appointment.
-Please wash your hands before and after we come to your home.
-If you speak face to face with the technician, please keep a 6 feet distance.
-Technicians will wash or sanitize their hands before and after servicing your
equipment.
-Technicians will sanitize the equipment they touch before and after performing
any work.
-All employees will maintain a 6 feet distance.
-Where possible, technicians will enter through a bulkhead or basement door. —–
-Please have the door open and ready for them upon arrival.
-Please make sure we have your phone number, so we can call you to discuss job
specifics while on site.
-Whenever possible, we will ask to have a credit card number ‘on hold’ at the
office. Once the service work or installation is complete, we will review the cost
and only then run the credit card. We can also take an e-check over the phone.

Please remember that Advance Pump & Filter is a small, family run business. We are working tirelessly to do what’s best for everyone, employees and customers alike. We will continue to closely follow the guidance of CDC and WHO. As this is an ever changing situation, we will do our best to communicate any updates as they unfold.

If you have any questions, please call us at 603-868-3212 or email info@advanceh2o.com.

Stay well.

Sincerely,
Cathy & Rob Cartmell
Advance Pump & Filter Co., Inc.
10 Calef Highway
Lee, NH 03861
603-868-3212

Concerned about Coronavirus and drinking water? Here’s a good resource with up to date information:

Click here

Are you taking care of your “four walls”?

A popular personal money manager talks about prioritizing and taking care of your “four walls” first: this includes food, water/utilities, shelter and transportation.

We recommend that YOU take control of your drinking water and make sure that it’s safe. Don’t rely on assumptions or thinking that someone else will monitor it. Test your own drinking water. Call APF at 603-868-3212 to schedule a lab water test.

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What to do about PFC’s in my home’s water?

News reports about PFC’s being discovered in both public and private wells at several locations well above the levels in the EPA’s Provisional Health Advisory have raised the level of concern among many home owners about the potential for such contaminants to be in their own wells. Recent reports of similar findings in surface waters and streams have heightened such concerns.

PFC’s, also referred to as perfluoroalkyl substances (PFAS), include a number of perfluoroalkyl acids (PFAA). Two of these, perfluorooctanic acid (PFOA) and perfluoroctane sulfate (PFOS) occupy most of the media attention, and are the specific subject of the Health Advisory. PFC’s have the useful property of repelling water and oils, making them very appealing to various industries. They are found in such diverse products as stain-resistant carpet and fabrics, waterproofing for fabrics and leather, some non-stick surfaces, and fire-fighting foam.

Both PFOA and PFOS have been shown to be widely distributed in the environment. They are persistent and do not degrade easily; they are also water soluble and are commonly detected in drinking water sources. The pathways for PFC’s to reach groundwater sources are many, and the understanding of the subject is very much an emerging science. They are associated with numerous health effects in humans, and developmental effects in infants.

How do I know if these contaminants are in my water?

PFC’s are not detectable through ordinary senses: taste, odor, color. They must be identified through testing by a qualified laboratory. The relevant concentrations are extremely small, in parts per trillion; that’s about one nano-gram per liter of water (ng/l). The Environmental Protection Agency (EPA) has developed Provisional Health Advisories for PFOA and PFOS at 70 ppt total, and are currently developing Lifetime (chronic exposure) Advisories.

So, I ran the test and I have some in my water – what do I do (if anything)?

We subscribe generally to the idea that guidelines developed by the EPA, and by extension State agencies, represent the best resource available to the public for evaluating the health risks associated with various contaminants. We do not, as a practice, make recommendations to treat contaminants that do not exceed EPA guidelines.

That said, we recognize that the maximum contaminant levels (MCL’s) for most health related contaminants represent a risk/cost/benefit assessment, and not a point below which no threat exists. Our belief is that each home owner should consider all available sources of information and weigh the reliability of each one. Essentially, it is the homeowner’s decision as to what level of contaminant is acceptable to them, and we understand that some may want to treat even for very low levels considered under the EPA limit. We are fully prepared to provide solutions to treat the issue.

How can PFC’s be removed from my water?

The treatment industry has been exploring a wide array of treatment alternatives. The consensus (and our own view as well) is that for residential treatment applications, there are two approaches appropriate for most scenarios:

  • Granular Activated Carbon (GAC) is the go-to choice for both whole-house and point-of-use (drinking and cooking only) solutions. We follow the EPA/DES recommendation to use a pair of treatment vessels in series with a testing port between them to detect contaminant breakthrough while the second vessel is still effective. Size and specific choice of GAC type are application specific.
  • Reverse Osmosis Systems, which also include activated carbon elements in the treatment path, can be an option where there can be an additional collateral benefit, such as salt reduction, nitrate, or arsenic remediation.

So what’s the bottom line?

Any decision as to what to do about PFC’s in your water source has to start with the question “are they in there?” The tests involved are not inexpensive, so start by investigating whether your location is within a known contamination source or threatened by one. State resources, e.g. New Hampshire Department of Environmental Services (DES), may have that information; in some cases they may provide the testing if you are part of an area they are monitoring.

If, however, you “just have to know” then by all means have the testing done. One cost effective source we have located is Absolute Resources in Portsmouth, NH.

If you uncover a situation that merits treatment, for reasons satisfactory to you, call us! We will be happy to evaluate it, and recommend a cost effective solution suited to your needs. Click here for more information about our water testing services.